AhnLab Asia Pacific Website - AhnLab. An industry-leading information security vendor, delivers a comprehensive security lineup including proven, world-class antivirus products, network security appliances, and advanced security services. AhnLab EDR EDR Agent Installation. AhnLab EPP ManagementEDR EPP Management Agent Installation. EPP Management Manager Installation. AhnLab EPP/AhnLab Policy Center 4. AhnLab의 보안 제품을 한 눈에 확인하세요. 전체 제품 보기; 구매하신 제품의 사용증서를 확인하세요. AhnLab 내PC지키미는 개별 PC의 보안 상태 점검 및 자동조치를 통해 전반적인 보안 수준을 개선하는 PC취약점 점검 및 조치 솔루션입니다. 일반 기업은 물론, 공공 및 교육기관, 금융기관에까지 심각한 위협이 되고 있는 대부분의 사이버 공격은 엔드포인트, 즉. AhnLab Recognized as 2020 South Korea Endpoint Security Vendor of the Year for Two Consecutive Years.; 227. AhnLab V3 Nominated as Top Product by AV-TEST.
Support Program
Seek for professional and responsive Technical Support on the customer perspective
AhnLab's Technical Assistance Center provides various services such as guidelines and solutions to various inquiries and problems that customers may have while using our products. Please check the following prior to requesting consulting service or technical support to ensure fast and accurate troubleshooting procedures.
- Check Online Help or Administrator's Guide. Online Help and Administrator's Guide offer extensive and useful information about AhnLab products and services, which might help you solve your problem before you contact customer service.
- Please note that your program is a licensed and registered version. If you have not registered the product properly, you may not be provided with customer support for licensed product users only.
- Please be sure that your program and engine have been updated to the latest versions. Many program errors are solved by updating the program and engine to their latest versions. If the problem still remains unsolved, please contact our Technical Assistance Center.
Definition
- RBH (Regional Business Hours)
- Regional Business Hours (RBH) are the hours between 7:00 AM EST and 7:00 PM EST for the United States, 9:00 AM GMT and 5:30 PM GMT for the EMEA region (or 9:00 UTC and 17:30 UTC) and 9:00 AM KST and 06:00 PM KST for the APAC region, Monday through Friday excluding holidays.
- RWH (Regional Weekend Hours)
- Regional Weekend Hours (RWH) are the hours between 8:00 AM EST and 8:00 PM EST for the United States, 10:00 AM GMT and 5:00 PM GMT for the EMEA region (or 10:00 UTC and 17:00 UTC) and 10:00 AM KST and 5:00 PM KST for the APAC region, Saturday and Sunday.
- ATAC (AhnLab Technical Assistance Center)
- ATAC (AhnLab Technical Assistance Center) is web-based global portal system for technical support which is operated by AhnLab. ATAC provides partners who have access authority with Case-Open(Support Inquiries) of existing customers and technical documentation.
Service Level
Ahnlab Mds
Standard Service (Warranty)
Standard Service (Warranty)| Operation Time for Response | Support Types |
|---|---|
| RBH | Web-based TAC portal Live Chat Telephone |
Premium Service
Premium Service| Operation Time for Response | Support Types |
|---|---|
| RBH+RWH(Excluding National Holidays) | Web-based TAC portal Live Chat Telephone Remote Support Onsite training Designated Security Architect |
Platinum Service
Platinum Service| Operation Time for Response | Support Types |
|---|---|
| 24X7 | Web-based TAC portal Live Chat Telephone Remote Support Onsite training Training at AhnLab HQ Onsite installation Onsite support (Regular visiting and reporting services) Designated Security Architect |
Ahnlab Hackshield
- For more information about AhnLab Technical Support Program, please contact at global.support@ahnlab.com or leave your message on Contact Us.
- If you already have the account, please visit ATAC for exploring exciting experiences of our partners and customers who are using AhnLab products and services.
Ahnlab Mds Agent Uninstall
AhnLab Technical Assistance Center
- Webpage : https://atac.ahnlab.com
- Email : global.support@ahnlab.com
- Q&A for Open Source : opensource@ahnlab.com
